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020 8841 6066

Morritt House, 60 Station Approach, Ruislip, Middlesex, HA4 6SA

Privacy Policy

 

This is the Data Retention Policy of PINNACLE FIRE & ELECTRICAL LIMITED
MORRITT HOUSE, 60 STATION APPROACH, RUISLIP, MIDDLESEX, HA4 6SU
ICO REF NO: ZA365461
DATA PROTECTION OFFICER (DPO): Angela White (Email: angela@pinnacle-fire.co.uk)

Introduction

The Data Protection Act 2018 (‘DPA 2018’) and the General Data Protection Regulation (‘GDPR’) is being introduced in May 2018 and imposes certain legal obligation in connection with the processing of personal data. As a result, we are publishing this policy to make it easier for you to find out how PINNACLE FIRE & ELECTRICAL LIMITED protects your personal data.

PINNACLE FIRE & ELECTRICAL LIMITED takes your privacy very seriously and is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.  The Privacy Notice will apply to any services we provide to you and is effective from 25 May 2018. It ensures we continue to comply with privacy law and regulation. Thank you for your continued relationship with Pinnacle Fire & Electrical Ltd.

GDPR Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Personal data – Information relating to a person, directly or indirectly, who can be identified.  For example name, passport number, home address, email address, including IP addresses and cookies.

Special categories personal data – Specifically genetic data, biometric data, racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – Any operation which is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

1. What are our Data Protection Principles?

We confirm that we will comply with the provisions of the General Data Protection Regulation when processing personal data.  By processing, we mean: obtaining, recording or holding personal data or carrying out any operation or set of operations on personal data, including collecting and storage, organising, adapting, altering, using, disclosure (by any means) or removing (by any means) from the records manual and digital.

2. What information do we collect?

We obtain, collect, process, use and disclose personal data when you interact with us.  This includes:

  • your name;
  • your home or work address, email address and/or phone number;
  • your job title;
  • your payment and delivery details, including billing and delivery addresses;
  • information related to the browser or device you use to access our website;
  • and/or any other information you provide;

3. How do we use this information and what is the legal basis for this use?

We process the personal data listed above for the following purposes:

  • the performance of the contract and is required to establish and fulfil a contract with you. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services.  We require this information in order to enter into a contract with you and are unable to do so without it;
  • to comply with our legal and regulatory compliance and crime prevention;
  • contacting you with details of other services where you have consented to us doing so;
  • other legitimate interests relating to protection against potential claims and disciplinary action against us;
  • This includes, but is not limited to purposes such as updating and enhancing our client records, analysis for management purposes.

4. With whom and where will we share your personal data?

We will never sell your personal information.

  • where we share your information it will be for the sole purpose to perform the services we are contractually obliged to carry out and not use it for any other purpose.
  • data will not be transfer to countries outside the European Economic Area.
  • We do not use any form of automated decision making in our business.
  • in the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

5. How long will you keep my personal data?

We will not keep or retain your personal information for any period longer than is necessary:

  • for the length of any contractual relationship you have with us and after that for a period of 24 months;
  • as required by law to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions;

6.Where is my data stored and protected?

Your data is held at our offices and we have technical and organisation security measures in place to safeguard your information.

  • to ensure that your data is not lost, accidentally destroyed, misused or disclosed;
  • not accessed except by our employees in the performance of their duties;
  • documents are securely stored in locked cabinets or stored in IT systems with passwords;

7. What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data.

  • If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
  • You also have the right to ask us to provide a copy of any personal data we hold about you.

8. Changes to this Policy

We reserve the right to update or change our Privacy Policy at any time.

  • You do not need to do anything as these changes will automatically apply. If you do not want to accept the changes you can close your account or your service by contacting us.
  • Review:  This document was created May 2018 and will be reviewed annually.